Q&A with Disability Support Worker Simona

Published by GACF Marketing | January 7, 2021


Hey! I’m Simona, I’m 47 years old and have three children aged 14, 11 and 8.


Describe your background, and why you became a Disability Support Worker?

I started my working life as a hairdresser so I’m a great listener and an even better communicator.
I have worked in a several industries in my life. I managed a video shop for 10 years and was even an office manager for a manufacturing company while my kids were young.
I became unemployed in 2018 and was undecided as to what to do next in my life now that all my kids were at school, so I began volunteering in a cooking class for people with a disability and found my calling.


What do you love about being a Disability Support Worker?

I can say that being a DSW is one of the most rewarding jobs I have ever done, to see people reach their goals and then beyond their goals is absolutely astounding. When a client asks, “what are we going to do next week?” it makes you feel wanted, and eager to stand beside them and help them reach for the stars.


Can you share a story or experience with a client that impacted you in some way?

A client of mine needed to make some personal detail changes with the ATO and every time she called, she got overwhelmed and started to stutter, and she was hard to understand. We ended the phone conversation, and I suggested we write down the information that the ATO needed on a notepad in an easy to understand format.

The next time my client called she had all the relevant information in front of her and she was able to convey it with a ton of confidence.


What kind of work do you do day-to-day with your clients?

My day to day shifts can be so diverse, I could be attending appointments with my client or even spend a day at their place organising and tidying.

I have helped clients meal plan and do their online food shopping for the week.
You may have something planned for the day, but when you arrive the client changes their mind and you need a back-up plan. I spend a lot of time at home researching the most suitable activities tailored to suit my client’s needs.


What is one thing you like about working for Give a Care?

I have nothing but the utmost respect for everyone that works for Give a Care, somehow it makes me feel like we are all part of one big family.

They listen, they acknowledge, they respect, and most of all they CARE.
I appreciate even the smallest gesture of a friendly reminder from Rubina that I haven’t signed off on my shift or Teena listening to me when I just need a chat about nothing in particular.

If you’d like to connect with a Give a Care support worker like Simona, contact us today on 1800 945 321 or email info@giveacare.sddev.com.au

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